Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if any item is defective, damaged or if you have received the wrong item. All complaints to be submitted to dhs@mweb.co.za in writing via e-mail within 48 hours from delivery to have issues rectified.

Unbranded Goods

48 Hour Return Policy from date of delivery.  This means that you should check your goods on delivery and report any damaged goods or incorrect deliveries to dhs@mweb.co.za via email within 48 hours of delivery. 

Branded Goods.

Our policy states that absolutely no goods will be branded prior to artwork proofs and colors specifications having been signed off by our customers. Thus strictly no returns on branded goods unless it can be proven that the approved artwork had not been adhered to.

Return Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dhs@mweb.co.za to request a Return Form which needs to be completed and signed off by the original purchaser. DHS will assist you with the return procedure. 

Goods to be returned  will be collected from the original delivery address at not cost to the client.

Exceptions / non-returnable items

Certain types of items cannot be returned, these would include for health and safty reasons such as  (Chocolate Products, Any Food Related Products).

Branded Goods: Retuns on branded goods (as per artwork approved and signed by you) will not qualify for returns.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Regrettably we do not permit refunds. We are happy to replace your products should you wish to replace a damaged/faulty product.